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Sophia AI - User Guide

Getting Started

Sophia is an intelligent AI designed to provide helpful information and support. This guide will help you make the most of your interactions with Sophia.

Accessing Sophia

Web Interface

Sophia can be accessed through a web browser at the URL provided by your administrator. The interface is responsive and works on desktop computers, tablets, and mobile devices.

Embedded Integration

Sophia can also be embedded in other websites or applications through iframe integration, providing seamless access within your existing workflow.

Using the Chat Interface

Starting a Conversation

Beginning your interaction with Sophia is intuitive and straightforward. Navigate to the Sophia web interface through your organization’s designated URL, where you’ll immediately see the clean, user-friendly chat interface. The text input field is prominently located at the bottom of the screen, where you can type your questions in natural, conversational language. Once you’ve composed your question, simply press Enter or click the send button to submit your query. Sophia will then process your request and provide a comprehensive response based on the information available in your organization’s knowledge base.

Chat Features

Real-time Responses

Sophia delivers an enhanced user experience through its sophisticated real-time response system. Rather than waiting for a complete response to be generated, you can watch as Sophia composes answers in real-time through progressive text streaming. The interface provides clear visual feedback during processing, displaying typing indicators that let you know Sophia is actively working on your request. This streaming approach allows you to begin reading and understanding responses as they’re being generated, creating a more natural and engaging conversational flow.

Message History

The system maintains comprehensive conversation continuity throughout your session, ensuring that you never lose track of your interactions with Sophia. All previous messages are clearly displayed above the current conversation area, creating a complete historical record of your session. You can easily scroll up through the conversation history to review earlier questions and responses, making it simple to reference previous information or build upon earlier discussions. This persistent history feature enables more complex, multi-part conversations where later questions can build upon earlier context.

Message Formatting

Sophia’s responses incorporate sophisticated rich text formatting capabilities that enhance readability and comprehension. The system uses bold text strategically for emphasis on key points and concepts, while italic text provides subtle emphasis for nuanced information. Technical terms and code references are clearly distinguished through dedicated code formatting that makes them easy to identify and copy. When appropriate, responses include links to external resources that provide additional context or detailed information. The system intelligently formats information into bulleted and numbered lists when presenting multiple related points, and longer code examples are displayed in properly formatted code blocks that preserve spacing and syntax highlighting.

Language Selection

Sophia offers comprehensive multilingual support designed to accommodate diverse user communities and international organizations. The system currently supports both English and Italian languages, with the flexibility for additional languages to be added based on organizational needs.

Changing Language

Language selection is easily accomplished by adding the appropriate language parameter to your Sophia URL. For English interface and responses, append ?lang=en to your URL, while Italian users should use ?lang=it. English serves as the default language when no specific language parameter is provided. For example, accessing https://your-domain.com/sophia?lang=it will display the entire interface in Italian and configure Sophia to respond in Italian.

Language-Specific Features

The multilingual implementation extends throughout the entire user experience. All interface labels, buttons, and navigation elements automatically appear in your selected language, creating a fully localized experience. Sophia intelligently adapts its responses to match the language you use for questions, ensuring natural and culturally appropriate communication. Additionally, all help text, error messages, and system notifications are properly localized to provide consistent language support across every aspect of your interaction.

Customizing Your Experience

Theme Selection

Sophia provides flexible visual customization options through its theme system, allowing users to optimize their interface for different environments and personal preferences.

Available Themes

The platform offers two carefully designed themes to enhance user comfort and productivity. The default theme features a sophisticated dark color scheme that’s optimized for extended use and reduces eye strain during longer sessions. The light theme provides a bright, clean interface that’s ideal for well-lit environments and users who prefer traditional light backgrounds.

Changing Themes

Theme customization is achieved through simple URL parameter modification. To activate the dark theme, add ?theme=default to your URL, while the light theme can be enabled using ?theme=light. For instance, https://your-domain.com/sophia?theme=light will display Sophia using the light theme. These theme changes take effect immediately and persist throughout your session.

Display Modes

Height Configuration

Sophia offers flexible display height options to accommodate different usage scenarios and integration requirements. The full height mode, activated with ?h=f, utilizes the complete available screen height to maximize the chat interface area. The auto height mode, enabled through ?h=auto, intelligently adjusts the interface height based on content requirements, making it ideal for embedded implementations or when space optimization is important.

Advanced Features

Trim Before Answer (TBA)

This feature removes technical "thinking" tags from responses for cleaner output.

Enable by adding: ?tba=true

Best Practices for Interactions

Writing Effective Prompts

Be Specific

  • Instead of: "Tell me about products"

  • Try: "What are the key features of Product X?"

Provide Context

  • Mention relevant background information

  • Reference previous topics if continuing a discussion

  • Specify the type of answer you need (overview, detailed explanation, step-by-step guide)

Use Clear Language

  • Write in complete sentences

  • Avoid ambiguous terms

  • Ask one main question at a time

Getting Better Results

Follow-up Questions

  • Ask for clarification if the answer isn’t complete

  • Request more details on specific points

  • Ask for examples or additional resources

Context Building

  • Reference earlier parts of the conversation

  • Build upon previous answers

  • Specify when you need information for a particular use case

Understanding Responses

Response Quality

  • Sophia provides answers based on its training data and knowledge base

  • Information is current as of the system’s last training update

  • Always verify critical information from authoritative sources

Limitations

  • Sophia may not have information about very recent events

  • Complex calculations should be double-checked

  • Sophia cannot access external websites or real-time data

  • Personal advice should be verified with qualified professionals

Troubleshooting

Common Issues

Connection Problems

  • Symptom: Chat interface doesn’t load

  • Solution: Check your internet connection and try refreshing the page

Slow Responses

  • Symptom: Sophia takes a long time to respond

  • Solution: This may be due to complex queries or server load; please be patient

Incomplete Responses

  • Symptom: Response cuts off unexpectedly

  • Solution: Try rephrasing your question or breaking it into smaller parts

No Response

  • Symptom: No answer appears after sending a message

  • Solution: Check your connection and try sending the message again

Error Messages

Authentication Errors

  • Message: "Authentication failed"

  • Solution: Contact your administrator for access credentials

Rate Limit Exceeded

  • Message: "Too many requests"

  • Solution: Wait a moment before sending your next message

Server Error

  • Message: "Server error occurred"

  • Solution: Try refreshing the page; if the problem persists, contact support

Privacy and Data Handling

Data Storage

  • Chat conversations are stored temporarily for the duration of your session

  • Personal information should not be shared in conversations

  • Conversations are not used to train the AI model

Information Security

  • All communications are encrypted in transit

  • Access is controlled through authentication mechanisms

  • Data is processed according to applicable privacy regulations

Best Practices

  • Don’t share sensitive personal information (passwords, financial details)

  • Don’t include confidential business information unless authorized

  • Be aware that conversations may be logged for system monitoring

Accessibility Features

Keyboard Navigation

  • Tab through interface elements

  • Enter to send messages

  • Arrow keys to navigate through message history

Screen Reader Support

  • Interface elements are properly labeled

  • Messages are announced as they appear

  • Skip links available for navigation

Visual Accessibility

  • High contrast themes available

  • Scalable text and interface elements

  • Color schemes designed for accessibility

Mobile Usage

Mobile-Optimized Interface

  • Responsive design adapts to mobile screens

  • Touch-friendly buttons and input areas

  • Optimized for both portrait and landscape orientations

Mobile-Specific Features

  • Swipe gestures for navigation

  • Optimized virtual keyboard interaction

  • Reduced data usage for mobile connections

Getting Help

Built-in Help

  • Use help commands within the chat

  • Ask Sophia directly about its capabilities

  • Request guidance on specific topics

Administrator Support

  • Contact your system administrator for technical issues

  • Report bugs or feature requests through official channels

  • Request access to additional knowledge bases or features

Community Resources

  • Check documentation provided by your organization

  • Participate in user forums if available

  • Share feedback to improve the system

Tips for Effective Use

Session Management

  • Keep conversations focused on related topics

  • Start new sessions for completely different subjects

  • Save important information from conversations externally

Productivity Tips

  • Prepare questions in advance for complex topics

  • Use Sophia for research and initial exploration

  • Combine AI assistance with human expertise for critical decisions

Continuous Learning

  • Experiment with different types of questions

  • Learn from the responses to improve your prompting

  • Explore different features and customization options